Reputation Management

    Your online reputation matters

    Our system leverages AI-generated responses to quickly and easily reply to more online reviews. This helps you save time and resources while still providing your clients with the best customer service.

    Our system also allows you to monitor reviews across multiple platforms, so you can stay on top of customer feedback and respond quickly.

    Additionally, our system provides detailed analytics and reporting, so you can track the success of your online review management efforts. 

    Every minute, businesses are being shaped by consumers who are exchanging dialogue and sharing reviews about them online. And since 97% of consumers find local business info on the web, you need a way to see what your customers are saying and a platform to join the conversation.

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    Manage all your reviews from one place

    Get insights through AI and machine learning

    Be found everywhere customers are searching

    Track every conversation across the web

    See how you stack up to the competition

    Never miss an online review again

    Monitor all your customer feedback from 100+ sites, and receive email alerts for each new review. Filter by source and star rating to see the reviews you find most critical.

    • Benchmark against competitors
    • Created for single locations and brands

    Learn more about review monitoring

    In a crowded competitive environment, the platform has enabled us to scale and improve our efficiencies for reputation management with an easy-to-use interface.“

    Erica Byrum, CoStar

    Respond directly to reviews from one place

    Streamline review responses with intelligent response suggestions that come ready-to-use. Quickly address customer feedback and keep them engaged with personalised responses that show you care.

    Acknowledge issues promptly and provide solutions to ensure customer satisfaction.

    • Respond to the most important reviews from the dashboard
    • Customise your own templates with dynamic fields
    • Utilise our expert team to handle review responses

    Get business insights using artificial intelligence

    Unlock the potential of AI to gain valuable insights from online reviews. Our intuitive analytics platform provides you with the data you need to make informed decisions and maximize your business growth.

    • Discover top trending customer sentiment (keywords)
    • See a timeline of notable moments in customer opinion
    • Drill into specific reviews
    • Compare locations to understand brand sentiment as a whole

    Use real reviews to get more customers

    Encourage customers to leave reviews on third-party sites like Google, Yelp, and TripAdvisor.

    Respond to customer feedback, both positive and negative, to show that you value their opinion.

    Use customer feedback to inform product and service improvements.

    Leverage customer stories in your marketing materials to show potential customers how your product or service has helped others.

    • Customize the widget for your brand
    • Easily plug the widget into any website to show off reviews anywhere
    • Click the Share button to show off the best reviews on social networks

    Have your business found across more than 100+ sources

    With our automated local listing management, you can easily see everywhere you’re listed and everywhere you’re not. No manual effort is required, so you can rest assured that you can be found everywhere potential customers are looking.

    We make sure your business information is accurate and up-to-date across all major search engines, directories, and social media sites.

    • Follow prescriptive changes to make improvements
    • Compare the business to the industry
    • Utilize our expert team to handle listings management

    “Reputation Management was a really great introduction to all the other different digital marketing services and stacks. It was our core getting into digital.“

    David Little

    COMPORIUM MEDIA SERVICES

    Manage all Google Q&A activity

    By responding to questions through Google Q&A quickly and accurately, businesses can build trust with potential customers and show that they are knowledgeable and reliable.

    Additionally, responding to questions can help businesses gain insights into what customers are looking for and what their needs are. This can help businesses tailor their products and services to better meet customer needs.

    • Be alerted to new questions for quick action
    • Ensure existing questions have accurate answers
    • Ask and answer FAQs to help customers find information fast

    Scan the web for every mention, good and bad

    Reputation Management scours the web, including blogs, news outlets, and social media platforms, to locate all references to your business. It then focuses on amplifying the positive mentions and addressing any negative ones in private.

    • Set up keyword search terms to receive relevant industry content
    • Understand if the mention is positive, neutral, or negative so you can take action

    Keep an eye on the competition

    Analyse customer feedback to identify areas of opportunity. Utilise market research to gain a better understanding of customer needs.

    Monitor competitors’ strategies to stay ahead of the curve. Develop innovative solutions to stay competitive.

    Track industry trends to anticipate customer demands. Utilise data to inform decisions and optimise operations. 

    • Compare search engine Share of Voice with top competitors
    • Track social audience engagement overtime across Facebook and Twitter
    • Benchmark against the industry average review ratings and listing accuracy

    Complementary products for Reputation Management

    Do it all with Reputation Management

    Add-ons for Reputation Management

    Rapid Reviews

    This add-on allows you to respond to reviews twice as fast, giving you the ability to manage your reputation more efficiently.

    With Rapid Reviews, you can quickly respond to customer feedback, build relationships with customers, and improve your online reputation.

    Additionally, you can use the add-on to monitor your reviews and track customer sentiment, so you can stay ahead of any potential issues.

    Review Display Widget

    Show off the clients’ best reviews on their website from all review sources in Reputation Management!

    Try Reputation Management for FREE!

    The Pro edition of our reputation management tool offers more features than the Standard edition, such as the ability to monitor and respond to reviews on multiple platforms, track customer sentiment, and generate detailed reports. With the Pro edition, you can take your reputation management to the next level and ensure that your online presence is always in top shape.