Customer Voice: Overview Page and Performance Metrics
Business owners need a way to visualize the effectiveness of review requests sent in Customer Voice. On the Customer Voice Overview page, you will see metrics for review request performance, including how many have been sent, and what percentage have been opened (open rate) and clicked on (click-through rate). Visualizing performance as a funnel can help users pinpoint specific areas for improvement (e.g. changing the subject line to increase open rate).
Metrics will include requests sent by Email and SMS
Other additions to the Overview page include SMS usage stats and a log of recent requests sent. At a glance, business owners can see how many credits they have left and when they expire, plus request to purchase more. The recent requests log shows the latest activity, including bulk and single requests to help a user visualize the timeline of requests sent.
How does it work?
Go to Customer Voice > Overview.
Here’s what you can expect from the redesign and new metrics:
- A review request performance funnel on the Overview page
- Metrics reporting on email performance over time
- The ability to filter by a specific date range
- The metrics shown for sent, opened, and clicked requests
- The number of new reviews found on connected accounts
-
FAQs
-
Business App
-
Marketplace Products
-
- Add custom links to SMS Review Request
- Alternate Email Templates for Customer Voice
- Customer Voice - Review request status details and email history available in the Customer Table
- Customer Voice Pro: Automatically send review requests to new customers with Mobile Kiosk
- Customer Voice Pro: Can I Change The Email Domain Settings?
- Customer Voice Pro: SMS performance metrics
- Customer Voice Walkthrough
- Customer Voice: Contact tags
- Customer Voice: Email signature widget
- Customer Voice: Overview Page and Performance Metrics
- Customer Voice: Updates to the Customer Table in Customer Voice
- Inbox: Customer Voice Review Request Links
- What is Customer Voice?
- What products are needed for Customer voice
-
- 'My Listing' Page Event Analytics
- AI-Generated Business Descriptions in Location Management
- Google Business Profile Insights
- Keyword Tracking in Location Management
- Location Management - Overview
- Location Management Walkthrough
- Location Management: Citations Page
- Location Management: Improvements to Business Hours of Operation
- Location Management: Multiple Social Connections
- Reconnecting Your Meta Account in Local SEO
- What is Listing Sync?
-
- Analytics in Reputation Management: Getting Started
- Citations: Getting Started
- Competition: Share of Voice in Reputation Management
- Customize the Review Display Widget
- Google Q&A: Getting Started
- Hotels.com and Booking.com in Reputation Management
- How to respond to reviews in Reputation Management
- Instant Facebook reviews in Reputation Management
- Listings: how listings are matched for a Service Area Business
- Listings: How the point-based Listing Score is calculated
- Listings: How to authenticate a Google Business Profile listing
- Manually add a listing by submitting the listing URL in Reputation Management
- Reports & Notifications
- Reputation Management - New requirements to retrieve Instagram mentions
- Reputation Management Pro: Monitor Trustpilot listings and reviews
- Reputation Management: Edit Business Profile within the App
- Reputation Management: How the system identifies relevant listings
- Reputation Management: Listings tab
- Reputation Management: Navigation menu improvements
- Response Templates: Getting Started
- Reviews: AI-generated review responses
- Reviews: Getting Started
- Reviews: Managing edited reviews
- See Yelp review responses in Reputation Management
- Set up Social Monitoring in Reputation Management
- What are Mentions?
- What is Reputation Management?
- Show all Resources12 Collapse Resources
-
- AI-generated "suggest a reply" for comments in Social Marketing
- AI-Generated Content in Multi-location
- AI-generated posts in Social Marketing
- Image and Video Requirements - Social Marketing
- Monitor your social connections with the Social Marketing Admin Dashboard
- Multi-location social posting
- New Page Experience: Troubleshooting Facebook and Instagram Connection Errors
- Reconnecting Your Instagram Account in Social Marketing
- Social Marketing: Customizing posts per network using validations
- Social Marketing: Generating Images using AI
- Social Marketing: Instagram Carousel Posts
- Social Marketing: Instagram Reels
- Use AI to create variations of images in Social Marketing
-
- Do data providers verify the listing information that Reputate sends to them?
- How does Reputate's Listing Distribution compare to others?
- Listing Distribution - Product Details
- Local SEO: Foursquare as a data aggregator in Listing Distribution
- What are the benefits of Listing Distribution?
- What countries can I activate Listing Distribution for?
- What happens to my listings if I cancel a Listing Distribution subscription?
- What information does Listing Distribution send?
- What is going to keep a business subscribed to Listing Distribution over time?
- What is Listing Distribution?
- Why is it important to submit the proper Business Category or TaxonomyID?
-
- Advertising Intelligence: Ability to connect individual Ad Campaigns
- Advertising Intelligence: Advanced reporting of individual campaign metrics
- Advertising Intelligence: Connect multiple Facebook Ad accounts
- Advertising Intelligence: Marchex Call Tracking Metrics and Call Recordings
- Advertising Intelligence: Microsoft/Bing Ads
- Advertising Intelligence: Overview
- Advertising Intelligence: Settings for Google Ads Conversion Sources and Categories
- Advertising Intelligence: Track conversions with Google Analytics
- Advertising Intelligence: YouTube Reporting
- Can I connect my own call tracking in Advertising Intelligence?
- Cheat Sheet for Advertising Intelligence
- How to Access User Settings in Advertising Intelligence
- What currency will be shown in the Advertising Intelligence dashboard?
-
Service Announcements